Privacy policy

Last updated: August 5, 2026

Privacy Policy

Last Updated: August 2026

At Rian Madden, your privacy matters to us. This Privacy Policy explains how RM Global Ventures, trading as Rian Madden, collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect information such as:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and purchase information
  • Payment and transaction information
  • Account information, if you create an account
  • Customer service communications
  • Information you voluntarily provide through forms or enquiries

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Arrange delivery of your purchases.
  • Process payments and refunds.
  • Provide customer support.
  • Respond to enquiries and requests.
  • Manage returns and exchanges.
  • Improve our website, products, and customer experience.
  • Send service-related communications.
  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.
  • Detect, prevent, and investigate fraud or misuse.
  • Comply with legal, regulatory, accounting, and security requirements.

3. Payment Information

Payments made through our online store may be processed by third-party payment providers.

Rian Madden does not generally store complete payment card details on its own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help provide a better browsing experience.

Cookies may be used to:

  • Remember preferences.
  • Keep your shopping experience functional.
  • Understand how visitors use our website.
  • Improve website performance.
  • Measure marketing and advertising effectiveness.
  • Provide relevant content or advertising where applicable.

You may be able to manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

5. Sharing Your Information

We may share necessary personal information with trusted third parties who help us operate our business, including:

  • Shopify and website service providers.
  • Payment processing providers.
  • Courier and delivery companies.
  • IT, hosting, analytics, and security providers.
  • Marketing and communication providers where applicable.
  • Professional advisers, where necessary.
  • Government authorities or law enforcement where required by law.

We only share information where reasonably necessary for the relevant business, contractual, legal, or operational purpose.

6. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform through which we sell our products and services.

Shopify may process information relating to your visit, account, order, and transactions in accordance with its own privacy practices.

7. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

  • New collections
  • Product launches
  • Exclusive offers
  • Promotions
  • Brand updates

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

8. Data Security

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

When information is no longer required, it may be securely deleted or anonymised where appropriate.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal data is used.
  • Opt out of certain marketing communications.

To exercise an applicable privacy right, please contact us using the details below.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services without appropriate consent.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review and take appropriate action.

12. International Data Transfers

As Rian Madden is a global-facing brand with operations and service providers that may operate in different countries, your information may be processed or stored outside the country where you live.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Rian Madden
RM Global Ventures

General Enquiries
enquiries@rianmadden.com

Returns & Support
returns@rianmadden.com

Business Enquiries
rmglobal@rianmadden.com

Rian Madden
Born in London. Designed for the World.