Refund policy
Returns & Refund Policy
Rian Madden — Designed with Care. Delivered with Confidence.
At Rian Madden, we want every piece you receive to meet the standards of quality, comfort, and craftsmanship you expect from us.
If your purchase isn’t right for you, please review the policy below before requesting a return.
1. Return Period
We accept eligible return requests within 7 days of delivery.
To be eligible for a return, the product must be:
- Unworn and unused.
- In its original condition.
- Unwashed and free from stains, marks, perfume, or other signs of use.
- Returned with original tags and packaging where applicable.
- Accompanied by the original order details or proof of purchase.
2. Items That Cannot Be Returned
For hygiene and product-quality reasons, we may not accept returns for items that have been:
- Worn or washed.
- Damaged after delivery due to customer use.
- Altered or modified.
- Returned without original tags where tags were supplied.
- Returned outside the applicable return period.
3. How to Request a Return
To request a return, please contact our customer care team at:
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Photos or videos, where relevant
Our team will review your request and provide return instructions where the item is eligible.
Please do not send an item back before your return request has been approved.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs/videos of the product and packaging so that our team can investigate the issue.
Where the issue is confirmed to be our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, the applicable refund will be processed through the original payment method where possible.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
6. Return Shipping
For change-of-mind returns, the customer may be responsible for the applicable return shipping costs unless otherwise stated.
For incorrect, defective, or damaged products confirmed to be our responsibility, Rian Madden will provide an appropriate resolution in accordance with applicable law.
7. Exchanges
If you require a different size or eligible replacement, please contact us at:
Exchanges are subject to product availability and eligibility.
8. Sale & Promotional Items
Products purchased during promotional periods or sales may be subject to specific return conditions communicated at the time of purchase.
Any applicable statutory consumer rights remain unaffected.
9. Important Information
Rian Madden reserves the right to assess returned products to determine whether they meet the conditions outlined in this policy.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
10. Contact Us
For all returns, refunds, and exchange enquiries:
Rian Madden
RM Global Ventures
Returns & Support
returns@rianmadden.com
General Enquiries
enquiries@rianmadden.com
Rian Madden
Luxury, Delivered with Confidence.
